SERVICE&SUPPORT
Ritec Makes Every Effort to Provide You With Perfect Services
18 Years Of Manufacturing Experience
Experienced Service Team
Free Installation Training
24/7 Online Service
PRE-SALES SERVICE
We provide free proofing service, send your design drawings, we will arrange proofing in our factory and show you the process and results
We have professional R&D designers, which allows us to customize our existing products according to your needs
AFTER-SALES SERVICE
Training And Installation
1. Free training service, we will provide you with video training and user manual, and assist you in machine installation, operation, maintenance and other work in real time through email, phone, mobile phone, WhatsApp, skype and other tools
2. You can come to our factory for training. We will provide professional guidance.
3. Our engineers can come to guide the training service, you need to support the travel expenses and salary.
Technical Support
Ritec machinery engineers are at your service at any time, as long as you need, online 24 hours a day, 365 days a year, if you have any questions, feel free to contact us, our after-sales service team will reply within 2 hours
Our engineers can go to your factory to provide you with installation and debugging or troubleshooting services
We will provide you with:
1.Machine debugging, 2.Machine Maintenance Precautions, 3.Diagnostics and Troubleshooting, 4.Install or remove components, 5.software training, 6.Related technical services and technical support, such as software upgrades
Spare Parts
We have a dedicated spare parts warehouse to serve you at any time, and maintain a long-term good cooperative relationship with world-renowned parts brands
Repair And Maintenance
Ritec cnc machines are relatively simple machines with few failures
All parts including guide rail servo motors are world-renowned brands
We have a strict quality control system. Our machine bed is processed by ourselves, which can ensure that every process is not missed. All parts such as guide rails will be tested to ensure processing accuracy.
When you encounter problems that you cannot solve, Retech's after-sales service team will do their best to serve you, or arrange maintenance technicians on site.
Our service team is always ready to serve you,If you have any questions, please contact us.
Leave A Message
If you are interested in our products and want to know more details, please leave a message here, we will reply you as soon as we can.